/* Stephanie HQ Help Desk — owner console, dark + light themes.
   Composition follows the approved HQ help desk mock (2026-09-29):
   rail sidebar, topbar, KPI summary row, filters, queue + detail desk,
   lifecycle stepper, conversation thread, sanitized diagnostics panel.
   Theme: :root vars are the dark theme (unchanged). The light theme
   overrides the same variables (plus the few hardcoded dark colors)
   under [data-theme="light"], set on <html> by the inline script in
   index.html and the toggle in helpdesk.js; choice persists in
   localStorage, first-open default is light (owner, 2026-11-13). */
:root{
  --bg:#060605; --bg2:#0a0a09; --panel:#101010; --panel2:#171713;
  --line:#2b2921; --line2:#3d3a2c;
  --ink:#f7f3e9; --muted:#a79e8a; --muted2:#716c5d;
  --accent:#c28e0e; --accent-dim:#2e2305;
  --teal:#40cf8e; --teal-dim:#173d2c;
  --good:#40cf8e; --warn:#f0a840; --bad:#f26d6d; --info:#dcb84f;
  --radius:12px;
}
:root[data-theme="light"]{
  --bg:#f4f0e6; --bg2:#fffdf7; --panel:#fffdf7; --panel2:#f1ebdb;
  --line:#ddd3ba; --line2:#c6b98f;
  --ink:#211c10; --muted:#6f6450; --muted2:#978a6d;
  --accent:#a87c0a; --accent-dim:#f6ead0;
  --teal:#0d9d68; --teal-dim:#d9f1e4;
  --good:#0d9d68; --warn:#b97a0e; --bad:#cf3a3a; --info:#a87c0a;
}
:root[data-theme="light"] .rail{background:#ece5d2}
:root[data-theme="light"] .nav-item:hover:not(:disabled){background:#e2d9c2;color:var(--ink)}
:root[data-theme="light"] .nav-item.active{background:#ddd2b2;color:var(--ink)}
:root[data-theme="light"] .api-banner{background:#f9dada;color:#8c1d1d;border-color:#dfa0a0}
:root[data-theme="light"] .p-product,:root[data-theme="light"] .p-medium{background:#f3e3ae;color:#7a5803}
:root[data-theme="light"] .p-critical{background:#f9dada;color:#a11f1f}
:root[data-theme="light"] .p-high{background:#fbe7c8;color:#96600a}
:root[data-theme="light"] .p-low{background:#d5efe0;color:#0b7a4b}
:root[data-theme="light"] .st-new{background:#f6ebc3;color:#7a5803}
:root[data-theme="light"] .st-assigned{background:#f1e3b6;color:#77600f}
:root[data-theme="light"] .st-in-progress{background:#d5efe0;color:#0b7a4b}
:root[data-theme="light"] .st-waiting{background:#fbe7c8;color:#96600a}
:root[data-theme="light"] .st-resolved{background:#d5efe0;color:#0b7a4b}
:root[data-theme="light"] .st-closed{background:#e7e1cf;color:#6f6450}
:root[data-theme="light"] .st-breach{background:#f9dada;color:#a11f1f}
:root[data-theme="light"] .avatar{background:#f1e0ac;color:#7a5803}
:root[data-theme="light"] .side-panel{background:rgba(120,95,20,.04)}
:root[data-theme="light"] .msg.role-system .msg-ava{background:#fbe7c8;color:#96600a}
:root[data-theme="light"] .msg.role-owner .msg-body{background:#f8ecc4;border-color:#ddc47e}
:root[data-theme="light"] .msg.role-user .msg-ava{background:#f3e3ae;color:#7a5803}
:root[data-theme="light"] .diag-safe{background:rgba(13,157,104,.10);border-color:rgba(13,157,104,.35);color:#0b6e47}
:root[data-theme="light"] .note{background:rgba(185,122,14,.10);border-color:rgba(185,122,14,.35)}
:root[data-theme="light"] .auth-error{color:#7a5803}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);
  font-family:Inter,ui-sans-serif,system-ui,-apple-system,"BlinkMacSystemFont","Segoe UI",sans-serif;
  font-size:14px;line-height:1.45}
button{font:inherit;color:inherit}
input,select,textarea{font:inherit;color:var(--ink)}

/* ---------- shell / rail ---------- */
.shell{display:grid;grid-template-columns:224px minmax(0,1fr);min-height:100vh}
.rail{background:#050505;border-right:1px solid var(--line);padding:20px 14px;
  display:flex;flex-direction:column;gap:4px;position:sticky;top:0;height:100vh}
.rail-top{display:flex;align-items:center;justify-content:space-between;padding:0 8px 16px}
.hq-wordmark{font-weight:800;font-size:20px;letter-spacing:.04em}
.nav-label{color:var(--muted2);font-size:10px;letter-spacing:.14em;text-transform:uppercase;padding:0 10px 8px}
.nav-item{display:flex;align-items:center;gap:11px;width:100%;border:0;background:transparent;
  color:var(--muted);text-align:left;padding:10px 12px;border-radius:9px;cursor:pointer;margin:1px 0;font-size:13.5px}
.nav-item svg{width:19px;height:19px;flex:none}
.nav-item:hover:not(:disabled){background:#131311;color:#fff}
.nav-item.active{background:#1a1a17;color:#fff;font-weight:600}
.nav-item:disabled{opacity:.42;cursor:default}
.nav-count{margin-left:auto;background:var(--accent);color:#141414;font-size:11px;font-weight:800;
  min-width:22px;height:22px;border-radius:999px;display:inline-grid;place-items:center;padding:0 6px}
.rail-bottom{margin-top:auto;border-top:1px solid var(--line);padding:14px 8px 4px;color:var(--muted);font-size:11.5px;line-height:1.5}
.rail-bottom strong{display:block;color:var(--ink);font-size:12.5px;margin-bottom:2px}

/* ---------- workspace / topbar ---------- */
.workspace{min-width:0;display:flex;flex-direction:column}
.topbar{display:flex;align-items:center;gap:22px;padding:20px 28px 14px;flex-wrap:wrap}
.heading h1{margin:0;font-size:21px;font-weight:700}
.heading p{margin:3px 0 0;color:var(--muted);font-size:12.5px}
.search{flex:1;min-width:220px;max-width:560px;margin:0 auto;position:relative}
.search svg{position:absolute;left:13px;top:50%;transform:translateY(-50%);width:16px;height:16px;color:var(--muted2);pointer-events:none}
.search input{width:100%;background:var(--panel);border:1px solid var(--line);border-radius:10px;
  padding:10px 12px 10px 38px;color:var(--ink)}
.search input::placeholder{color:var(--muted2)}
.topbar-right{display:flex;align-items:center;gap:12px;margin-left:auto}
.mode-note{color:var(--muted2);font-size:10.5px;letter-spacing:.12em;white-space:nowrap}
.new-btn{background:var(--accent);color:#141414;border:0;border-radius:9px;padding:10px 16px;font-weight:700;cursor:pointer;white-space:nowrap}
.new-btn:hover{filter:brightness(1.1)}

.main{padding:6px 28px 30px;display:flex;flex-direction:column;gap:16px}

.api-banner{background:#4a1d1d;color:#ffb4b4;border:1px solid #a33f3f;border-radius:10px;padding:12px 14px;font-size:13px}

/* ---------- KPI summary row ---------- */
.summary-row{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:14px}
.metric{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px}
.metric strong{display:block;font-size:27px;font-weight:750;line-height:1.1}
.metric span{display:flex;align-items:center;gap:7px;color:var(--muted);font-size:12.5px;margin-top:6px}
.metric-dot{width:8px;height:8px;border-radius:999px;background:var(--info);flex:none}
.metric.dot-critical .metric-dot{background:var(--bad)}
.metric.dot-warn .metric-dot{background:var(--warn)}
.metric.dot-accent .metric-dot{background:var(--accent)}

/* ---------- filters ---------- */
.filters{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.filters>label{color:var(--muted);font-size:12.5px}
.select-wrap{position:relative;display:inline-flex}
.select-wrap select{appearance:none;background:var(--panel);border:1px solid var(--line);border-radius:9px;
  padding:9px 32px 9px 12px;cursor:pointer;font-size:13px}
.select-wrap svg{position:absolute;right:10px;top:50%;transform:translateY(-50%);width:14px;height:14px;color:var(--muted2);pointer-events:none}
.clear-btn{background:transparent;border:0;color:var(--teal);cursor:pointer;font-weight:600;font-size:13px;padding:8px 6px}
.clear-btn:hover{text-decoration:underline}
.found{margin-left:auto;color:var(--muted2);font-size:12.5px}

/* ---------- desk: queue + detail ---------- */
.desk{display:grid;grid-template-columns:minmax(340px,400px) minmax(0,1fr);gap:16px;align-items:start}
.queue{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}
.queue-head{padding:16px 18px 10px;display:flex;justify-content:space-between;align-items:baseline}
.queue-head h2{margin:0;font-size:15.5px}
.queue-head span{color:var(--muted2);font-size:12px}
.ticket-list{display:flex;flex-direction:column;gap:10px;padding:4px 14px 16px;max-height:calc(100vh - 320px);overflow:auto}
.ticket-card{background:var(--panel2);border:1px solid var(--line);border-radius:10px;padding:12px 14px;cursor:pointer;text-align:left;width:100%}
.ticket-card:hover{border-color:var(--line2)}
.ticket-card.selected{border-color:var(--accent);box-shadow:0 0 0 1px var(--accent)}
.tc-top{display:flex;justify-content:space-between;color:var(--muted2);font-size:11.5px;margin-bottom:5px}
.tc-subject{font-weight:650;font-size:13.5px;margin:0 0 9px;line-height:1.35}
.tc-pills{display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.empty{padding:34px 18px;text-align:center;color:var(--muted2);font-size:13px}

/* ---------- pills ---------- */
.pill{display:inline-flex;align-items:center;padding:3px 9px;border-radius:999px;font-size:10.5px;font-weight:750;letter-spacing:.03em;text-transform:uppercase}
.p-product{background:#2e2410;color:#e8cf8f}
.p-critical{background:#4a1d24;color:#ff9aa5}
.p-high{background:#4a3418;color:#ffcf8a}
.p-medium{background:#2e2410;color:#e8cf8f}
.p-low{background:#173d2c;color:#8ce3bd}
.st-new{background:#23231e;color:#ecd28f}
.st-assigned{background:#2a2110;color:#e0c98a}
.st-in-progress{background:#173d2c;color:#9fe8c6}
.st-waiting{background:#493518;color:#ffd58a}
.st-resolved{background:#173d2c;color:#8ce3bd}
.st-closed{background:#26241e;color:#a79e8a}
.st-breach{background:#4a1d1d;color:#ff9c9c}
.sla{color:var(--bad);font-size:11px;font-weight:700}

/* ---------- detail pane ---------- */
.detail{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);min-height:480px;overflow:hidden}
.detail-empty{padding:70px 30px;text-align:center;color:var(--muted2)}
.detail-head{padding:20px 24px 0}
.back-btn{display:none;background:transparent;border:1px solid var(--line);border-radius:8px;padding:7px 12px;
  color:var(--muted);cursor:pointer;margin-bottom:12px;font-size:12.5px}
.back-btn svg{vertical-align:-2px;margin-right:4px}
.detail-idrow{display:flex;align-items:center;gap:8px;margin-bottom:8px;flex-wrap:wrap}
.detail-id{color:var(--muted2);font-size:12.5px;font-weight:600;letter-spacing:.02em}
.detail-head h2{margin:0 0 10px;font-size:21px;line-height:1.3;font-weight:700}
.detail-meta{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:12.5px;flex-wrap:wrap}
.detail-meta b{color:var(--ink);font-weight:600}
.avatar{width:24px;height:24px;border-radius:999px;background:#2a2110;color:#e8d9a8;font-size:10px;font-weight:800;
  display:inline-grid;place-items:center}
.detail-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}
.status-btn{background:var(--panel2);border:1px solid var(--line2);color:var(--ink);border-radius:8px;
  padding:8px 13px;cursor:pointer;font-size:12.5px;font-weight:600}
.status-btn:hover{border-color:var(--accent)}
.edit-btn{background:transparent;border:1px solid var(--line);color:var(--muted);border-radius:8px;
  padding:8px 13px;cursor:pointer;font-size:12.5px}
.edit-btn:hover{color:var(--ink);border-color:var(--line2)}

/* lifecycle stepper */
.lifecycle{display:flex;align-items:flex-start;padding:22px 24px 6px;overflow-x:auto}
.lc-node{flex:1;min-width:86px;position:relative;text-align:center;padding-top:22px;color:var(--muted2);font-size:11px}
.lc-node::before{content:"";position:absolute;top:8px;left:50%;transform:translateX(-50%);
  width:15px;height:15px;border-radius:999px;border:2px solid var(--line2);background:var(--bg)}
.lc-node::after{content:"";position:absolute;top:15px;left:calc(-50% + 10px);right:calc(50% + 10px);height:2px;background:var(--line2)}
.lc-node:first-child::after{display:none}
.lc-node.done{color:var(--muted)}
.lc-node.done::before{background:var(--teal);border-color:var(--teal)}
.lc-node.done::after{background:var(--teal)}
.lc-node.current{color:var(--ink);font-weight:700}
.lc-node.current::before{border-color:var(--teal);background:var(--bg);box-shadow:0 0 0 4px rgba(45,212,191,.22)}

.detail-body{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:0;border-top:1px solid var(--line);margin-top:16px}
.thread{padding:20px 24px;min-width:0}
.side-panel{border-left:1px solid var(--line);padding:20px;background:rgba(255,255,255,.012)}
.section-heading{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:12px}
.section-heading h3{margin:0;font-size:13px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}
.section-heading span{color:var(--muted2);font-size:12px}
.side-section{margin-bottom:22px}
.side-section h3{margin:0 0 10px;font-size:13px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}
.t-detail-desc{color:var(--ink);font-size:13.5px;line-height:1.55;margin:0 0 18px;white-space:pre-wrap}

/* messages */
.msg{margin-bottom:14px;max-width:88%}
.msg-head{display:flex;align-items:center;gap:8px;margin-bottom:5px;font-size:12px}
.msg-head strong{font-size:12.5px}
.msg-head small{color:var(--muted2)}
.msg-ava{width:26px;height:26px;border-radius:999px;display:inline-grid;place-items:center;font-size:10px;font-weight:800;flex:none}
.msg-body{background:var(--panel2);border:1px solid var(--line);border-radius:4px 12px 12px 12px;padding:10px 13px;font-size:13.5px;white-space:pre-wrap}
.msg.role-system .msg-ava{background:#3a2b1a;color:#ffcf8a}
.msg.role-owner{margin-left:auto}
.msg.role-owner .msg-body{background:#241d08;border-color:#4a3a10;border-radius:12px 4px 12px 12px}
.msg.role-owner .msg-ava{background:var(--accent);color:#fff}
.msg.role-user .msg-ava{background:#2e2410;color:#e8cf8f}
.muted{color:var(--muted2);font-size:13px}

/* reply box */
.reply-box{margin-top:18px;border-top:1px solid var(--line);padding-top:14px}
.reply-tools{display:flex;gap:4px;margin-bottom:10px}
.reply-tab{background:transparent;border:1px solid var(--line);color:var(--muted);border-radius:8px 8px 0 0;
  border-bottom:0;padding:8px 16px;cursor:pointer;font-size:12.5px;font-weight:600}
.reply-tab.active{background:var(--panel2);color:var(--ink)}
.reply-box textarea{width:100%;background:var(--bg2);border:1px solid var(--line);border-radius:0 10px 10px 10px;
  padding:11px 13px;min-height:76px;resize:vertical}
.reply-actions{display:flex;justify-content:flex-end;margin-top:10px}
.action-btn{background:var(--accent);color:#fff;border:0;border-radius:8px;padding:9px 18px;font-weight:700;cursor:pointer;font-size:13px}
.action-btn:hover{filter:brightness(1.1)}

/* diagnostics */
.diag-safe{display:flex;gap:9px;align-items:flex-start;background:rgba(64,207,142,.09);
  border:1px solid rgba(64,207,142,.28);color:#9fe8c6;border-radius:9px;padding:10px 12px;font-size:12px;margin-bottom:12px}
.diag-safe svg{width:17px;height:17px;flex:none;margin-top:1px}
.diag-grid{margin:0;display:grid;grid-template-columns:auto 1fr;gap:7px 12px;font-size:12.5px}
.diag-grid dt{color:var(--muted2)}
.diag-grid dd{margin:0;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;word-break:break-all}

/* internal notes */
.note{background:rgba(240,168,64,.08);border:1px solid rgba(240,168,64,.3);border-radius:9px;padding:10px 12px;margin-bottom:10px;font-size:13px}
.note-head{display:flex;justify-content:space-between;color:var(--warn);font-size:11.5px;font-weight:700;margin-bottom:5px}
.note-head small{color:var(--muted2);font-weight:400}
.note-body{white-space:pre-wrap}

/* assignment */
.assign-row{display:flex;gap:8px}
.owner-select{flex:1;background:var(--bg2);border:1px solid var(--line);border-radius:9px;padding:9px 11px;font-size:13px;min-width:0}

/* toast */
.toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%) translateY(20px);background:var(--panel2);
  border:1px solid var(--line2);color:var(--ink);border-radius:10px;padding:11px 18px;font-size:13px;
  opacity:0;pointer-events:none;transition:opacity .2s,transform .2s;z-index:60;max-width:90vw}
.toast.show{opacity:1;transform:translateX(-50%) translateY(0)}

/* dialog (new / edit ticket) */
dialog{width:min(640px,92vw);background:var(--panel);color:var(--ink);border:1px solid var(--line2);border-radius:14px;padding:0}
dialog::backdrop{background:rgba(0,0,0,.65)}
dialog form{padding:20px;display:grid;gap:13px}
.dialog-head{display:flex;justify-content:space-between;align-items:center}
.dialog-head strong{font-size:16px}
.dialog-head small{display:block;color:var(--muted);font-size:12px;margin-top:2px;font-weight:400}
.x{background:transparent;border:0;color:var(--ink);font-size:26px;cursor:pointer;line-height:1}
dialog label{display:grid;gap:6px;font-size:12.5px;color:var(--muted)}
dialog input,dialog select,dialog textarea{background:var(--bg2);border:1px solid var(--line);border-radius:8px;padding:10px 11px}
.two{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.dialog-actions{display:flex;justify-content:flex-end;gap:10px}
.dialog-actions .secondary{background:transparent;border:1px solid var(--line);color:var(--ink);border-radius:8px;padding:10px 16px;cursor:pointer}

/* owner auth */
.ghost-btn{background:var(--panel2);border:1px solid var(--line2);color:var(--ink);border-radius:9px;
  padding:10px 14px;font-weight:600;cursor:pointer;white-space:nowrap}
.ghost-btn:hover{border-color:var(--muted2)}
.auth-overlay{position:fixed;inset:0;background:rgba(0,0,0,.8);backdrop-filter:blur(3px);
  display:flex;align-items:center;justify-content:center;z-index:80;padding:16px}
.auth-overlay[hidden]{display:none}
.auth-card{background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:28px;
  width:min(380px,94vw);display:grid;gap:13px;box-shadow:0 24px 60px rgba(0,0,0,.5)}
.auth-card .hq-wordmark{font-size:22px}
.auth-card h2{margin:0;font-size:19px}
.auth-sub{margin:0;color:var(--muted);font-size:13px;line-height:1.5}
.auth-card label{display:grid;gap:6px;font-size:12.5px;color:var(--muted)}
.auth-card input{background:var(--bg2);border:1px solid var(--line);border-radius:8px;padding:10px 11px}
.auth-error{margin:0;color:#f3d98b;background:var(--accent-dim);border:1px solid var(--accent);border-radius:8px;padding:10px 12px;font-size:14px;font-weight:700}
.new-btn:disabled{opacity:.65;cursor:wait}
.auth-submit{width:100%;margin-top:2px}

/* responsive */
@media(max-width:1200px){
  .desk{grid-template-columns:minmax(300px,340px) minmax(0,1fr)}
  .detail-body{grid-template-columns:minmax(0,1fr)}
  .side-panel{border-left:0;border-top:1px solid var(--line)}
}
@media(max-width:900px){
  .shell{grid-template-columns:1fr}
  .rail{position:static;height:auto;flex-direction:row;align-items:center;gap:6px;padding:10px 14px;overflow-x:auto}
  .rail-top,.nav-label,.rail-bottom{display:none}
  .nav-item{width:auto;white-space:nowrap}
  .desk{grid-template-columns:1fr}
  .back-btn{display:inline-block}
  .summary-row{grid-template-columns:repeat(2,1fr)}
  .topbar{padding:16px}
  .main{padding:4px 16px 24px}
  .search{order:3;flex-basis:100%;max-width:none}
}